I don’t think I have the writing ability to properly tell you what happened today. But I can tell you I wonder how these large companies stay in business. The ineptitude of the DirecTV field workers is shocking.
Remember the debacle with DirecTV? Well, it happened again. The crew is getting ready to demo the back patio and trellis, so we again need to deal with DirecTV. The contractor could move the feeds into the dining room no problem, but in order to move the dish, you need this special machine that can detect the maximum signal. So again I call DirecTV and Ironwood Communications.
The prima donna showed up on time. And that is about all that went right in the 4.5 hours he was here. No wonder people get blown off on their appointments. He was there longer than my 4 hour window! Why prima donna? He balked at going under the house, he was scared of the dogs. He wouldn’t climb over the grape leaves. He was just a lazy slacker in everyway. He basically didn’t want to do anything his job required.
First thing is he asks me how I want to pay for the upgrade. I didn’t order an upgrade I just need the dish moved to a new location. I said I would take the upgrade if it were free. It was not free, he said, so he said he would have to move the existing dish. But he wouldn’t climb up on the trellis until I removed some of the grape leaves for him. Thank god I am not too old to do that. Would he say that to granny? I climb up there with my clippers and cut him a path. I don’t know what he is doing during this, perhaps kicking back with a mint julep? I get it cleared up and then he climbs up to dismantle it.
Meanwhile I call DirecTV to find out why I was tagged for an upgrade when I requested a dish relocation. They had no idea and it took several questions to realize the visit would be $49.95 if I got the new dish or not. Due to the confusion, they waived the $25 Handling Fee for the new dish. Thanks. First I heard of that.
So I call up to the guy and say stop with that dish, I’ll take the new one. He was a little put out that he was up there for nothing. What was he complaining about? I was the one hacking away at the grapes for 20 minutes.
He gets the new dish, with three inputs and HiDef capabilities. Cool. He installs it in its new place. I would have preferred he rerouted the cables, but he didn’t want to climb under the house, so I let him run cables over the house and around to where they went in before. He spliced old to new. And then he attaches a meter and looks for the signal. He explains that he has a new compass that he doesn’t know how to use. HUH? So he wants me to go look at the TV while he moves the dish around. Nothing, nothing, nothing. This goes on laughably long.
I suggest doing the dish set up on the receiver, he agrees. In doing so, the receiver tells me the dish should be set up the following way:
pointing south with an azimuth of 152 degrees, elevation
tilted back 50 degrees, and
tilted to the side 102 degrees.
I ask him if he has done this and he again tells me he doesn’t understand his new compass. Unbelievable. I climb up on the roof of the office and decide to just do this myself. “Out of my way.” I got a little protractor from my desk, eyeballed the 152 and jiggled it around until his meter gets a full signal. Takes me a minute. Not saying that I am a nuclear scientist, but this guy had a double digit IQ for sure.
I go to the TV and we have picture! I tell him and he is visibly relieved. He then fastens the dish screws and prepares to leave. I go back inside and there is no picture. Turns out he had moved the dish to get to the screws to tighten them. I’m thinking this guy is beyond retarded and am starting to feel rage. You can tell he is starting to feel the pressure and gets to a point where he simply does not know what to do next. He starts to unscrew the dish. “NO! Reattach the signal meter and then we will find the signal and then we will detach it.” I have decided that I have to do this.
It turns out, he broke the LNB when he was tightening the screws and moved the dish. Hey Zeus! He gets a new one puts in on screws it on, I get the signal, I detach the signal meter and attach the dish, get him off the roof. and check for signal. We have strong signal and a picture.
And then to top things off he grounds the joint between the old and new cables to a gas line. Given everything that had happened over the past 4.5 hours, I looked and noticed and was not surprised.

The new dish.